Volt Bank

Volt Bank leveraged our knowledge and experience in data ethics to help guide the development of their ethical principles and practices.

Customer challenges

As a neobank, it was essential to Volt that they differentiate their offering from the incumbent retail banks. A key point of differentiation is ethics and trust, with a specific focus on data, AI and digital given the bank’s forte.

Solution

A period of research was undertaken to find and develop a set of principles that resonated with the client and their values. These were then vetted with senior business leaders and refined. Finally, a set of recommendations were developed to help operationalise data ethics in the business.

Results

[This presentation(https://www.youtube.com/watch?v=sbmGdq6ooEA) by Volt Bank provides more detail on how this framework was used and operationalised at the bank.

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